Returns and Exchanges
We gladly accept returns, exchanges and cancellations;
If you change your mind about your order, please contact us.
We will ask you to repack items carefully and return them to us. We will refund you, less the cost of shipping, for product returned in a saleable condition.
Contact us within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 5 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Used or Part Used candles and tealights CANNOT be returned for refund.
Conditions of Returns
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact us if you have any problems with your order.